Terms of Use

Effective date: September 17, 2026

These Terms of Use (the “Terms”) are a binding legal agreement between you and Fleur Wellness, LLC, the company behind the Tribe Watch brand (“Tribe Watch,” “we,” “us,” or “our”). They govern your access to and use of the Tribe Watch device (the “Device”), the Tribe mobile application (the “App”), this website, and any related services, content, and features we provide (together, the “Services”).

Please read these Terms carefully. Section 17 contains a binding arbitration clause and a class-action waiver that affect how disputes between you and us are resolved, and how you can seek relief. By purchasing a Device, creating an account, or otherwise using the App, the website, or any part of the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. Who may use the Services

You must be at least 18 years old, or the age of legal majority where you live, to buy a Device or create an account. By using the Services you represent that you meet this requirement, that the information you give us is accurate, and that you have the authority to accept these Terms. The Services are intended for your personal, non-commercial use.

2. What the Tribe Watch is

The Tribe Watch is a consumer wellness wearable that tracks metrics such as heart rate, blood oxygen, blood pressure, skin temperature, sleep, steps, and daily activity, and presents them through the App. It is a one-time hardware purchase. Today, every tracking feature works for the life of the Device with no subscription and no ongoing fee. We may add, change, or discontinue features over time to keep the Services working, safe, and secure.

Future paid services. We reserve the right to offer optional subscriptions or other paid services in the future — for example, additional insights, content, or features. Any such offering would be optional, clearly identified, and governed by the additional terms and pricing we present to you at the time. Introducing a paid service would not require you to pay in order to keep using the core tracking features that were included with a Device you had already purchased.

3. Health and medical disclaimer

The Tribe Watch is a wellness and fitness product, not a medical device. It is intended only for general wellness and informational purposes. It is not intended to diagnose, treat, cure, monitor, or prevent any disease or health condition, and it has not been evaluated, reviewed, or cleared by the U.S. Food and Drug Administration or any other regulator.

This applies to every metric the Device provides — including heart rate, heart-rate variability, blood oxygen (SpO₂), blood pressure, skin temperature, sleep, recovery, steps, and calories. These readings are estimates produced by consumer sensors and software, not clinical measurements. They are not a substitute for professional medical equipment, such as a validated blood-pressure monitor or pulse oximeter, and they may be inaccurate or differ significantly from medical-grade devices.

• Do not use these readings to diagnose or manage any medical condition, or to make any decision about medication, treatment, or your health.
• Always consult a qualified healthcare professional about your health, and before starting, changing, or stopping any exercise, sleep, diet, or treatment program.
• Never rely on the Services in an emergency. They are not designed to detect, alert you to, or respond to any medical event, including any cardiac, respiratory, or blood-pressure event. If you think you are experiencing a medical emergency, call your local emergency number immediately.

You use the Services, and act on the information they provide, entirely at your own risk.

4. Orders, pricing, and payment

Prices for the Device are shown in U.S. dollars and may change at any time before you buy. You are responsible for any applicable taxes and shipping charges. We may refuse or cancel an order for reasons including suspected fraud, a pricing or description error, or unavailability; if we cancel an order you have already paid for, we will refund it.

You may buy the Device directly from us or through third-party marketplaces such as Amazon. Purchases made through a third-party marketplace are also governed by that marketplace’s own terms, pricing, and return and refund policies, which may differ from the policy below and, where they apply, control that transaction.

5. Returns and refunds

For Devices purchased directly from us:

• You may request a return within 30 days of delivery.
• The Device must be in unused or like-new condition, with all original packaging and accessories.
• To start a return, email hello@tribesmartwatch.com for a return authorization. Return shipping is your responsibility unless the Device arrived damaged or defective.
• Approved refunds are issued to your original payment method within a reasonable time after we receive and inspect the returned Device.

If you bought the Device from a third-party marketplace, please request returns and refunds through that marketplace under its own policy.

6. Limited hardware warranty

We warrant that the Device will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery (the “Warranty Period”).

• This warranty does not cover: normal wear and tear; cosmetic damage such as scratches and dents; damage from accident, misuse, abuse, liquid exposure beyond the Device’s stated resistance, unauthorized modification or repair, or use contrary to the instructions; consumable parts; or bands and accessories except as separately stated.
• If a defect covered by this warranty appears during the Warranty Period, contact hello@tribesmartwatch.com. Our sole obligation, and your exclusive remedy, is that we will — at our option — repair the Device, replace it, or refund the price you paid for it.
• This limited warranty is the only express warranty we make. To the fullest extent permitted by law, all other warranties, express or implied — including any implied warranty of merchantability or fitness for a particular purpose — are disclaimed. Some jurisdictions do not allow limits on implied warranties, so this limitation may not apply to you, and you may have additional rights under the law where you live that these Terms do not affect.

7. Your account

Some features require an account. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly at hello@tribesmartwatch.com if you suspect unauthorized use. We are not liable for loss arising from your failure to protect your credentials.

8. Licence to use the App and software

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the App and the software embedded in the Device, solely to use the Services as intended. We and our licensors retain all rights not expressly granted. If you obtain the App from a third-party app store, that store’s terms also apply to your use of it.

9. Acceptable use

You agree not to:

• copy, modify, reverse-engineer, decompile, or attempt to extract the source code of the App, the Device software, or the Services, except to the limited extent that restriction is prohibited by law;
• resell, rent, or commercially exploit the Services, or use them to build a competing product or service;
• scrape, harvest, or extract data from the Services by automated means;
• interfere with, disrupt, or attempt to gain unauthorized access to the Services, our systems, or their security;
• use the Services in any unlawful way, or to infringe or violate anyone’s rights.

10. Intellectual property

The Services, and all software, text, graphics, designs, logos, and other content we provide, are owned by us or our licensors and are protected by intellectual-property laws. “Tribe Watch” and our logos are our trademarks, and you may not use them without our prior written permission. Except for the limited licence granted in these Terms, nothing here gives you any right in our intellectual property.

11. Your feedback

If you send us ideas, suggestions, or feedback about the Services, you grant us a perpetual, worldwide, royalty-free licence to use them for any purpose without any obligation to you. Please do not send us anything you consider confidential.

12. Privacy

Your use of the Services is also governed by our Privacy Policy. A plain-language summary of exactly how we handle your data — including that it is stored under a random identifier, kept apart from your name, never sold, and deletable at any time — is on our Your Data page.

13. Third-party services

The Services rely on third-party providers — for example, Google Firebase for our backend infrastructure, app stores for the App, and marketplaces such as Amazon for purchases. We are not responsible for third-party products, services, or terms, and any links or references to them are not endorsements.

14. Disclaimer of warranties

Except for the express limited hardware warranty in Section 6, and to the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not warrant that the Services will be uninterrupted, timely, error-free, or secure, or that any metric or insight they provide is complete or accurate.

15. Limitation of liability

To the fullest extent permitted by law:

• we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, data, or goodwill, arising out of or relating to the Services or these Terms, even if we were advised that such damages were possible; and
• our total liability for all claims relating to the Services or these Terms will not exceed the greater of the amount you paid us for the Device in the twelve (12) months before the event giving rise to the claim, or fifty U.S. dollars (US$50).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing in these Terms limits any liability that cannot be limited by law, including for death or personal injury caused by our negligence where that limitation is prohibited.

16. Indemnification

You agree to indemnify and hold harmless Fleur Wellness, LLC and its officers, employees, and agents from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Services, your breach of these Terms, or your violation of any law or the rights of any third party.

17. Dispute resolution; binding arbitration; class-action waiver

Please read this section carefully — it affects your legal rights.

Informal resolution first. Before starting an arbitration, please email us at hello@tribesmartwatch.com describing your dispute, so we can try to resolve it. Most disputes can be settled this way.

Agreement to arbitrate. If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be resolved by final and binding individual arbitration, rather than in court, except as stated below. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and may take place in the State of Florida or, at your election, by telephone, video, or written submissions where the rules allow.

Class-action and jury-trial waiver. You and we agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. You and we each waive any right to a jury trial.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual-property rights.

Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@tribesmartwatch.com with your name and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Time limit. To the extent permitted by law, any claim relating to the Services or these Terms must be brought within one (1) year after it arises, or it is permanently barred.

18. Governing law and venue

These Terms, and any dispute between you and us, are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act with respect to Section 17. Where arbitration does not apply, the state and federal courts located in Florida will have exclusive jurisdiction, and you consent to that jurisdiction and venue.

19. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will update the effective date above and, where appropriate, give additional notice. Your continued use of the Services after a change takes effect means you accept the updated Terms. If you do not agree, stop using the Services.

20. Suspension and termination

We may suspend or end your access to the Services if you breach these Terms or misuse the Services. You may stop using the Services at any time, and you can delete your account and your data whenever you choose. Provisions that by their nature should survive — including the health disclaimer, warranty disclaimers, limitation of liability, indemnification, and dispute resolution — survive termination.

21. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Services and replace any prior agreement on that subject.
• Severability. If any provision is found unenforceable, the rest remains in effect; the unenforceable provision will be limited to the minimum extent necessary. If the class-action waiver in Section 17 is found unenforceable, then the arbitration agreement in Section 17 is void, but the rest of these Terms remain in force.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

22. Contact us

Questions about these Terms? Email hello@tribesmartwatch.com. The company behind the Tribe Watch brand is Fleur Wellness, LLC.